What if something does not fit or I change my mind?
You are welcome to return or exchange any items purchased from Grayson Hobby. The products must be returned in the same condition they were received in and within 30 days of receipt. The merchandise must be in new and unused condition and in its original package, and in resalable condition. Do not write anything on the package or product. Installing radio parts in a model, cutting up balsa sheets in kits, installing and using a battery, installing software or discarding the packing material are some examples of what constitutes used merchandise. Servo returns must include the complete unopened accessory package. Any servo return with an incomplete or missing accessory package will not be exchanged or refunded. Motors must include any mounting brackets, screws, and prop collets. Any motor returned with an incomplete accessory package will not be exchanged or refunded. If the item(s) meet these condition, a full refund, minus shipping costs, will be refunded to the billing party. All returns must include a copy of the original packing list that came with your shipment and our RMA Form (click here). You must include your order number and a note with the reason for return or exchange or we will not process your return
If your item has been opened and you simply do not like the item(s), ordered the wrong item(s), or it just was not what you expected, a refund can be issued, minus shipping cost and a 15% restocking fee, as we are no longer able to sell the product as new. Again the item must be in brand new condition.
Charges, Payment, & Backorders
Most times you cannot purchase an item on our web site unless we have it in stock. We may run out-of-stock on an item while we are the middle of filling orders on a given day. If we run out-of-stock on an item in your order we will remove that item from your order and you will not be charge. We typically do not keep back orders on any out-of-stock items.
On occasions, we may open up certain items to be preorders / backordered. Please note, your credit card will not be charged and pre-orders only ship in its entirety. We will not mulit ship pre-orders. For example, if you order a new release airplane kit with a prop, the prop will ship when the airplane ships.
Missing And Incorrect Items In Order:
Packing orders involves human interaction. Occasionally human error results in a missing or incorrect item being sent with your order. If this happens, notify us immediately at firstname.lastname@example.org We will resolve your problem right away. We cannot be responsible for missing or damaged parts after 10 days of receipt.
Limits Of Responsibility
We accept no responsibility for crash damage. If it has not happened to you, it will, its part of the hobby. It is impossible to determine for certain whether crash damage was the result of a radio system failure or pilot error. We accept no responsibility for crash damage occurring during the use of a radio-controlled model. PLEASE CHECK OVER THE AIRCRAFT AND BE SURE ALL IS WELL BEFORE TAKING TO THE AIR AS ONCE YOU APPLY THE POWER THE RESPONSIBILITY OF THE WELFARE OF THE AIRCRAFT IS YOURS. Just remember, all take-offs are voluntary, all landing are mandatory, even if they are not planned. Also, its known for trees to grow legs and to move into the path of your airplane.
We will accept GraysonHobby defective merchandise that was purchased from Grayson Hobby for refund or exchange under the following conditions: Merchandise muse be returned within 30 days of receipt. We do not accept returns via COD or billed to Grayson Hobby in any way. The merchandise must contain all accessories such as screws, mounting brackets, prop collets, servo horns, etc to be considered for an exchange. If the returned defective product does not contain the complete accessory package, a 5% fee will be assessed. All returns must include a copy of the original packing list that came with your shipment and our RMA Form (click here). You must include your order number and a note with the reason for return or exchange or we will not process your return. Defective merchandise will be replaced or refunded at our discretion.
Lipos and Puffed Packs
You must take photos of pack with wires cut off, with your name written on pack in sharpie permanent marker. Also you must submit the serial number off of the pack.(Do not send back charged or puffed packs back to us) All pictures must be clear and we may ask you to retake pictures so we can read all parts of the packs. (Do not send back charged or puffed packs back to us)We strongly suggest you follow AMA safety precautions with these cells.
RMA Form (click here)