Grayson Hobby Shipping Information
UPS orders placed before 11:30am Eastern Standard Time will be picked, packed, and shipped that same day. All other orders (excluding international) ship within 24 hrs of being places. All parts orders over $99 receive FREE Standard Shipping*. Weekends are not shipping days.
Note: UPS does not deliver to P.O. boxes or APOs.
Large items that do not qualify for free shipping (Depron Foam, EPP Foam, airplanes or airplane kits and tool boxes) ship only UPS. Shipping charges are calculated by UPS based on your shipping zip code and order weight. We cannot quote you a shipping price, but you may goto www.UPS.com/calculate to manually calculate the shipping costs and transit times.
Due to dimension and weight limitations assessed by UPS, orders made with an extraordinary amount of weight or large dimensions may be subject to a freight charge. A large Full Case of Depron, for example, may require a freight charge. Please call 678.682.9123 or e-mail if you think you may be placing an order that could incur a shipping charge. We will confirm if your order does need a freight charge and can supply you with a shipping cost for your purchase at that time. Weekend days are not included in the travel time of a package. All UPS shipments offer tracking.
Please see the map below for approximate travel times.
Note: Transit days for ground shipments are business days and do not include weekends or holidays. Transit days are approximate and not guaranteed on ground shipments.
Please be advised when choosing UPS Air as a shipping option, depending on your location, UPS may require a signature in order to leave it at a residence. If a signature is required and no one is available to sign for the package, UPS will not leave it. We would strongly suggest that if you choose UPS Air shipping as an option someone be home to sign for the package or have it shipped to a business where someone is available to sign for it. Grayson Hobby will not be held responsible for reimbursing UPS Air shipping charges if there is no one available for a signature release.
As long as your order is placed before 11:30pm Eastern Standard Time Mon.-Fri. your order will ship the same day. If you place a UPS 2nd Day Air on Monday you should expect to receive it on Wednesday (no particular arrival time is allotted for these shipments). If you place a UPS 2nd Day Air on Thursday you will receive the order, guaranteed, that following Monday (weekend days not included in travel time).
Note: All depron Foam, EPP Foam, airplanes or airplane kits and tool boxes with additional items being shipped via UPS Air, may incur an increased shipping charge. The shipping charge shown when the order is submitted is subject to change. If your order needs to be shipped in two separate boxes you will be notified via e-mail. The shipping charge reflected on your order confirmation e-mail will be the correct shipping cost.
USPS Regular Mail - Economy 1st Class Mail
Typical travel time is 4-10 working days regardless of destination. This shipping option is not insured and does not offer a tracking service.
Note: All Ground and Priority Mail shipment times are approximate and are subject to change.
If your item has been damaged in shipping, refuse the package if possible. If you have already accepted the item and realized the item has been damaged after you have opened the package, you MUST send us a digital picture immediately of the damaged box with the shipping label. Send the pictures with your order number to and a call tag will be issued. Both USPS and UPS need proof of the damage. USPS and UPS sometimes will require the damage items to be shipped the respective parties so DO NOT use, open or throw anything away. UPS most times will require a 3rd party inspection, so DO NOT use or open any products, also be sure to keep ALL packing material. (box, peanuts, paper stuffing, plastic bags, etc) If ANY of the products are used or if the shipping box is discarded, this unfortunately voids any reimbursement from UPS and or Grayson Hobby. If these conditions are met, rest assure, GraysonHobby.com will replace the items at no cost to you.
Free Standard Shipping Details
Due to the increased import tariffs and taxes on all products coming from over sees Free Shipping will be limited to boxes that are 12 x 12 x 12 inches. Any order larger than this volume will not quality fro free shipping. *Free Shipping Offer DOES NOT apply to over sized items such as Depron Foam, EPP Foam, airplanes or airplane kits and tool boxes and as of Mid 2016 now lipos. Lipo Batteries MUST SHIP UPS GROUND and UPS GROUND is a premium service. . Some airplane kits and large boxes of foam may contain additional costs that will be included in the options portion of each item. Please understand this is not a way for GraysonHobby to add hidden fees, but understand the shipping companies use volume and weight when determining shipping charges. For example a box of 24inch x 36inch EPP foam weights 2lbs, but has to ship in an UPS oversize box due to the volume.
Due to the ever increasing shipping prices - locations to the west cost determined by the chart below will have an extra $10 charge. Remember, we do not inflate our prices just to hide the shipping.
Our Free Shipping offer is not a "gotcha" but due to the every increasing shipping prices based on "Fuel Surcharges" passed down from the varies shipping companies, tarrifs, taxes, import charges, we must charge actually shipping for large items. Understand, that most times the shipping price per order is actually more than what we charge. For Lipo Batteries, we did not want to increase battery prices across the board since most customers purchase 2 or more batteries. We are trying to come up with the best method to ship Lipos batteries while offering the best prices.
(policy change 01Jan2020)
Additional Delivery Options
Hawaii/Alaska/Puerto Rico: Grayson Hobby is able to ship to Hawaii, Alaska and Puerto Rico via Priority Mail. Please call 678.682.9123 or e-mail for an exact shipping quote for larger items.
FPO/APO mailing addresses: Grayson Hobby is able to ship to military mailing addresses via Priority Mail only.